Privacy Policy

Serafina, LLC is committed to providing you with an online experience that respects and protects your personal privacy concerns.

Information We Collect

  • -We collect information from you when you place an order, sign up to receive our newsletter/promotions, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • -When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • -Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How Your Information Is Used

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • -To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • -To allow us to better service you in responding to your customer service requests.
  • -To quickly process your transactions.
  • -To administer a contest, promotion, survey or other site feature.
  • -If you have opted-in to receive our e-mail newsletter/promotions, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters/promotions, you will not receive these e-mails.
  • -If you purchase from Serafina, you will have an option to sign up for newsletters/promotions.  If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.
  • -We will not sell your e-mail address to a third party.

Commentary Policy

We reserve the right to use any commentary you may send us regarding our products or website as we see fit, including reproducing your comments on our site or in our company publications, but we will never use your full legal name, e-mail address or other contact information in any such usage, without your prior consent. Should you choose to order any of our products, any and all information you provide us will be used exclusively for the purpose of filling your order. By visiting our site, you acknowledge your agreement with this privacy statement allowing us to use any information gleaned from your visit according to the guidelines expressed herein.

How We Protect Visitor Information

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted and sent securely to credit card processing third party vendor to be only accessed as stated above.

Use Of “Cookies”

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.  The cookies are set to expire two weeks from the time they are set.  The actual cookies contain hashed data, so you don’t have to worry about someone gleaning your username and password by reading the cookie data.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can begin the order process via email by contacting customer service (customerservice@serafina.us).  Please send an email with your name, email address, phone number, and the product you wish to order (style name, size, and quantity).  We will contact you back and provide instructions on how to proceed.

Disclosure of Information We Collect to Outside Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Serafina, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How You Opt-Out, Remove or Modify Information You Have Provided to Us

Contained within emails and newsletters, there will be a link to “Opt Out”. You may use this option at any time or send a message via our “Contact Us” page and indicate “please remove me from your e-mail list”.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on June 13th, 2013.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.  You may use our “Contact Us” page to do so.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions 

Please also visit our Disclaimer section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

Visit Us On PinterestVisit Us On TwitterVisit Us On Facebook